What are the Terms and Conditions?
Please click here to see the Terms and Conditions for CT Wireless.
What is roaming?
As with any service, there are areas where there will be no service or service will be spotty. Coverage depends on the distance you are from the towers and whether there are any obstructions between the phone and the tower. There are also areas where you will be able to use your phone but you are not in the network. These are considered roaming areas. Your phone will display the letter R to let you know it is in roaming.
If you make any calls in the roaming area there will be an additional charge on your bill. These roaming calls do not deduct from your monthly minutes.
What kind of service plans are available through CT Wireless?
We offer a variety of promotional plans that require at least a one year contract. With the promotional plans, you are under contract for the entire length of the commitment. Promotional plans qualify the purchaser for a discount on the handset price.
Can I use a handset from a different service provider?
Our wireless service will only work on a phone purchased from CT Wireless. When you purchase a plan and or handset from us, we will activate the phone at that time. There is an activation fee that is charged to activate any phone.
What is the first step to getting service?
To qualify for service from CT Wireless, we must first perform a credit check. We reserve the right to refuse service to anyone we cannot verify to be credit worthy. Also, if you have telephone service with us, your bill must be current. You cannot have CT Wireless if you owe any past due bill to CT Communications. If we deem it necessary to require a deposit, a security deposit of at least $200.00 is required upfront.
Do I have to pay anything up front to get service?
At the time the phone is activated, payment for the handset, the activation fee, any deposit needed, the prorated amount of the current month's service plus the full month service after is required.
What is involved in a contract?
There is an early termination fee of $150.00 if you cancel a contract before the term has expired. With any plan you choose, you have 14 days from the date the contract was signed to cancel the contract without the early termination fee. We will refund the cost of the phone providing it is returned with all of the packaging. All refunds will be issued after the next billing cycle is complete. The customer will be responsible for any charges incurred before the cancellation of the contract.
What kind of phone numbers are there?
We have Bellefontaine and Springfield phone numbers available at this time. We are also able to port an existing Urbana phone number over to our service.
